Terms of service
Last updated: November 10, 2026
1. Overview
These Terms of Service (“Terms”) are the rules for using trywillomd.com and buying from us. WilloMD is run by Alderion LLC, 412 W 7th St, Clovis, NM 88101, United States (“WilloMD”, “we”, “us” or “our”). In these Terms, the “Services” means our website, store, products and related services.
When you use the Services or place an order, you agree to these Terms. Please read them with our Privacy Policy, Refund Policy and Shipping Policy. Those policies are part of these Terms.
Some consumer protection laws give you rights that no agreement can take away. These Terms do not limit those rights.
2. Who can buy
You must be 18 or older to use the Services or place an order. We deliver only to the addresses listed in our Shipping Policy. If you create an account, please give true information and keep your login details safe. You are responsible for what happens in your account.
3. Our products
WilloMD RootOut™ is a brush-on oil for warts, corns and calluses on the skin. It comes in an Adult formula and a Kids 4+ formula. It is for external use only.
We describe our products as accurately as we can. Colors and pictures on your screen may look a little different from what you receive. We may change a product or stop selling it at any time.
4. Using our products safely
- Follow the directions and warnings on the label.
- Nothing on our website, in our emails or from our support team is medical advice.
- For external use only. Do not use on genital warts, moles, birthmarks, or any spot that bleeds, itches or changes colour. See a doctor about those.
- Talk to your doctor before use if you have diabetes, poor circulation or numb feet, if you are pregnant or nursing, or if your immune system is weakened.
- Do a patch test on the inner arm first. Do not use if you are allergic to bee products (it contains propolis) or to any listed ingredient.
- The Kids 4+ formula is for children aged 4 and older, used by an adult. Keep out of reach of children.
- See the label for the full list of ingredients and allergens.
- Everyone is different, so results vary.
These statements have not been evaluated by the Food and Drug Administration. Results vary.
5. Orders
When you place an order, you are offering to buy. You also allow us and our payment companies to charge your payment method for the order total. Our agreement starts when we confirm your order by email.
We may refuse or cancel an order. For example, we may do this if a product is out of stock, if a price is clearly wrong or if we suspect fraud. If we cancel an order after you have paid, we refund you in full.
Our products are for you and your household to use. They are not for resale.
6. Prices and payment
You see the price, any shipping cost and any tax at checkout before you pay. Please give us correct payment details and keep them up to date. We may change our prices at any time. A price change will not affect an order we have already confirmed. Some promotions have their own terms. If a promotion’s terms and these Terms disagree, the promotion’s terms apply.
7. Subscriptions
We don’t offer subscriptions yet. Every order is a one-time purchase. We won’t charge you again unless you place a new order. Before we offer subscriptions, we will publish full subscription terms. They will explain how renewals are charged and how to cancel.
8. Shipping and delivery
Our Shipping Policy explains where we ship, how long we take to process orders, and our shipping methods, costs and delivery estimates. You also see these at checkout before you pay. Delivery times are estimates, not promises.
Once we hand your order to the carrier, the risk of it being lost or damaged passes to you, unless the law says otherwise. If your order is late, lost or damaged, email us and we will help. Nothing in this section limits our Refund Policy or your rights under the law.
9. Our guarantee and cancellations
Our Refund Policy explains our 120-Day Money-Back Guarantee. It also explains how to report damaged or wrong items, and how to change or cancel an order. The guarantee is in addition to your rights under the law.
10. Who owns the content
Alderion LLC or the companies that license content to us own the Services. This includes the text, pictures, logos, designs and other content. Laws that protect creative work and brand names (called intellectual property laws) protect them.
The WilloMD name, logos and designs are trademarks of Alderion LLC or its licensors. You may use the Services for your own personal, non-business use. You may not copy or use our content for business purposes without our written permission. Shopify’s name, logo and related marks belong to Shopify.
11. Optional tools
We may give you access to tools from other companies. We don’t check or control these tools. We offer them as they are. You use them at your own choice, under the tool company’s own terms.
12. Links to other websites
The Services may link to other companies’ websites. We are not responsible for their content, products or practices. Please read their terms and privacy policies before you use them.
13. Our relationship with Shopify
Our store runs on Shopify, which helps us provide the Services. When you use the Services, your device connects with Shopify’s systems. Section 14 explains how Shopify uses information from these connections.
When you buy from our store, you are buying directly from WilloMD, not from Shopify. By using the Services, you agree that Shopify is not responsible for any part of a sale between you and WilloMD. This includes any injury, damage or loss caused by products or services you buy. You also agree to release Shopify and its affiliates from all claims, damages and liabilities linked to your purchases from WilloMD. (To “release” means you give up the right to make those claims against Shopify.)
14. Privacy
Our Privacy Policy explains how we collect, use and share your personal information. Shopify hosts the Services. So Shopify collects and uses information about how you use the Services, including what you buy. Shopify uses it to provide, secure and improve the Services, to process sales and to help prevent fraud. Our Privacy Policy also explains how health-related information is handled, such as the fact that you bought a wellness product.
15. Feedback and reviews
If you send us feedback, ideas or reviews, you let us use them without paying you. What you send must be true, legal and your own. If you received payment or a reward for a review, you must tell us. We may remove anything that breaks these Terms.
16. Mistakes on our site
Sometimes the Services may have mistakes. These could be in product descriptions, prices, shipping charges, delivery times or stock levels. We may fix mistakes and update information at any time. If a mistake affects an order you placed, we will contact you before we do anything. You may then cancel the order for a full refund.
17. What you may not do
You may not use the Services:
- for anything illegal;
- to break anyone’s rights;
- to harass or harm anyone;
- to give false or misleading information;
- to send spam;
- to pretend to be someone else;
- to upload viruses or other harmful code;
- to collect other people’s personal information;
- to interfere with the security of the Services; or
- to copy or scrape the Services with automated tools without our permission.
We may suspend or close an account that breaks these Terms.
18. AI agents and automated tools
You may let another person, service or automated tool use the Services or order for you. An AI shopping assistant is one example. If you do, you are responsible for what it does, just as if you did it yourself. Automated tools must say that they are automated. They must not get around the steps we take to limit or control automated access. We may limit or block automated access. We may also refuse orders placed by automated tools that break these Terms.
19. Ending access
We may suspend or end your access to the Services if you break these Terms. You may stop using the Services at any time. Some parts of these Terms keep applying after access ends. These include the parts about ownership of content, liability and governing law. Ending access does not affect orders we have already confirmed, or your rights under the law.
20. No other promises (disclaimer of warranties)
A “warranty” is a promise about how something will work. As far as the law allows, we provide the Services “as is” and “as available.” We do not promise that the website will always work, be secure or be free of errors.
Except for what these Terms and our Refund Policy say, and as far as the law allows, we make no other promises about the Services or our products. Some states don’t allow these limits, so they may not apply to you.
21. Limits on what we owe you (limitation of liability)
As far as the law allows, we are not responsible for indirect, incidental, special or follow-on losses. These are losses that don’t come directly from the problem itself. For any claim about an order, the most we will owe you is the amount you paid for that order.
Nothing in these Terms limits or removes our responsibility for death or personal injury caused by our negligence (meaning carelessness), or for fraud. It also does not limit any other responsibility that the law does not let us limit.
22. Covering our losses (indemnification)
As far as the law allows, you agree to cover reasonable losses, including reasonable legal fees, that we or Shopify suffer because you broke these Terms, broke the law or violated someone else’s rights. This does not apply to losses we caused.
23. If part of these Terms is not valid
A court may decide that part of these Terms is not valid or cannot be enforced. If so, we will limit or remove only that part, as little as needed. The rest of these Terms will still apply.
24. Our rights and the whole agreement
If we don’t enforce a right under these Terms, we have not given it up. These Terms and the policies linked above are the whole agreement between you and us about the Services.
25. Transferring these Terms
We may transfer our rights and duties under these Terms to another organization. If we do, we will make sure this does not reduce your rights. You may not transfer your rights or duties without our written permission.
26. Which law applies
The laws of the State of New Mexico, United States, apply to these Terms. This does not take away any protection you have under the laws of the state where you live that cannot be changed by agreement.
27. Emails and online messages
When you use the Services or place an order, you agree that we may send you messages about your orders, your account and these Terms. We may send them by email or through the Services. Please keep your contact details up to date.
28. Headings
The headings in these Terms are only there to help you find things. They don’t change what the Terms mean.
29. Changes to these Terms
We may update these Terms from time to time. Changes start when we post them on this page with a new “Last updated” date. We will give notice of important changes as the law requires. Each order follows the Terms that were in place when it was placed.
30. Contact
Questions about these Terms can be sent to support@trywillomd.com. You can also write to Alderion LLC, 412 W 7th St, Clovis, NM 88101, United States. We reply within 1 business day.