Privacy policy

Last updated: November 10, 2026

This Privacy Policy explains what data we collect about you, how we use it and who we share it with. It also explains your choices and rights.

WilloMD is run by Alderion LLC, 412 W 7th St, Clovis, NM 88101, United States (“we”, “us” or “our”). In this policy, the “Services” means our store, our website and everything on it, including our products, tools and content. Our store runs on Shopify.

This policy applies when you visit or use our store, buy from us, or contact us. If this policy and our Terms of Service ever disagree about your data, this policy is the one that counts.

Please read this policy with care. By using our store, you confirm that you have read it. You also confirm that you understand how we collect, use and share your data.

What “personal information” means

“Personal information” is any data that identifies you. It also covers data that can fairly be linked to you or to someone else. In this policy, we call it “your data” for short.

Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

The data we collect

What we collect depends on how you use our store, where you live and what the law allows or requires. It may include the types below. It may also include guesses drawn from this data. The law calls these guesses “inferences.”

Contact details: your name, address, billing address, shipping address, phone number and email address.
Payment details: credit card, debit card and other account numbers, card details, how you paid, what you paid for and payment receipts.
Account details: your username, password, security questions, choices and settings.
Shopping details: items you look at, put in your cart or wish list, buy, return, swap or cancel. This also covers any subscriptions and your past orders.
Messages with us: what you tell us when you contact us, such as in an email to our support team.
Device details: facts about your device, browser and internet link, your IP address, and other codes that point to one device.
How you use our store: how and when you use our store and move around it.

Where we get it

From you. For example, when you make an account, visit or use our store, or contact us.
From your device, by itself, when you use our store. This includes data from cookies and tools like them.
From our service providers. These are the firms we use to run parts of our business. They may collect or handle data for us.
From our partners and other third parties. A “third party” is a person or firm other than you or us.

How we use it

How we use your data depends on how you use our store. We may use it for these reasons:

To run our store and make it better for you. We use your data to keep our deal with you. That means taking payment, filling your orders and any subscription, and shipping them. It also means handling returns, swaps and other sales, keeping our guarantee, and running your account. We may send you account notices. We may remember your choices and the items you like. We may let you post reviews. We may suggest products like the ones you bought. We may also use your data to make our store better and more suited to you.
For marketing and ads. If you sign up for them, we send you marketing emails. If we offer text messages, we send them only if you sign up for them. You can unsubscribe at any time. Just use the link or the steps in each message.
For Shopify Network Intelligence. Our store has a Shopify feature called Network Intelligence turned on. With it, Shopify uses customer data from our store, together with other data Shopify holds, to improve its products and for ad targeting and personalization. “Ad targeting” means choosing which ads to show you, based on data about you. You can read more under “Who we share it with” and “How Shopify uses your data” below. You can opt out of targeted ads on our Your Privacy Choices page.
No ad pixels. A pixel is a small piece of code that an ad company puts on a website to track visits. As of the date at the top of this policy, we have not added any ad pixels or tracking tools from ad companies (such as Meta, Google or TikTok) to our store. If we add any, we will update this policy.
To see how our store is used. We use the tools built into Shopify to see how people use our store. This helps us make it better.
To keep you and our store safe. We use your data to check that it’s really you when you log in. We use it to keep payments and shopping safe. We use it to find, look into and stop fraud and other illegal, unsafe or harmful acts. We also use it to protect public safety and keep our systems secure. If you make an account, please keep your login details safe. We strongly ask that you don’t share your username, password or other login details with anyone.
To talk with you. We use your data to give you customer support, answer your questions and keep in touch with you.
For legal reasons. We use your data to follow the law. We use it to answer valid legal requests, such as from police or government offices. We use it to take part in court cases and legal checks. We also use it to enforce our terms and policies, and to look into possible breaks of them.

Cookies

Cookies are small files that a website saves on your device. Like most websites, we use cookies and tools like them. They help run our store, remember your cart and choices, keep our store safe and show us how it is used. Shopify, which runs our store, sets these cookies.

Where the law requires it, we ask for your cookie choices. You can also block or delete cookies in your browser settings. If you do, some parts of our store, such as your cart, may not work well.

Health-related data

WilloMD sells skin-care products for warts, corns and calluses. Some data could reveal something about your health. This includes the fact that you bought from us, what you bought and how often. It also includes anything you tell us about your health in a message. We don’t ask for health data. You don’t need to share any to buy from us or to get help.

We handle this data as this policy says. That includes Shopify’s use of store data, such as what you bought, through Network Intelligence and Shopify’s enhanced features. These are explained under “How Shopify uses your data” below.

Some state laws, such as Washington’s My Health My Data Act, give you extra rights over health data. You may want to know what we hold, get a copy, ask us to delete it, or take back any consent you gave. To do any of these, email us at support@trywillomd.com. We reply within 1 business day.

Who we share it with

We may share your data with others for sound business reasons, as this policy explains. This may include:

Shopify and our service providers. These are firms that do work for us. Their work includes IT, payments, data tools, customer support, data storage, filling orders and shipping. They also include the email or text message services we use. We use those to send messages you asked for or agreed to get.
Business and marketing partners. They help us market and show you ads. For example, we use Shopify to support ads made for you by other firms. These ads are based on what you do on different stores and websites. These partners use your data under their own privacy policies. Depending on where you live, you may have the right to tell us not to share your data for targeted ads. You can do this on our Your Privacy Choices page.
When you ask us to, or agree to it. For example, to ship your order. Or when you use social media buttons, or sign in with another account.
Our affiliates. These are firms in the same group as us.
When the law or our business needs it. This includes a sale, merger or bankruptcy of our business. It also includes following the law, such as answering a subpoena or search warrant. And it includes enforcing our terms and policies, and protecting our store, our rights, and the rights of our users or others.

How Shopify uses your data

Shopify hosts our store. Shopify collects and uses data about how you use our store, so it can run it and make it better for you. Data you give through our store is sent to Shopify. It may also go to other firms. Some of them may be in other countries.

To help protect, grow and improve our business, we use some Shopify enhanced features. These use data about how you use our store. They combine it with data from other stores and from Shopify. To provide these features, Shopify may use your data from our store, other stores and Shopify.

When Shopify uses your data for these features, Shopify is responsible for that use. That includes answering your requests about your rights over that use. To learn more about how Shopify uses your data and what rights you may have, read the Shopify Consumer Privacy Policy. Depending on where you live, you can make requests through the Shopify Privacy Portal.

Other websites

Our store may link to websites or apps run by other firms. If you follow those links, please read their privacy, safety and other policies. We are not responsible for how those sites protect your data or keep it safe. We don’t promise that what they say is true, complete or reliable.

Data you post in public or partly public places, such as social media, may be seen by other people. They may use it, and we can’t limit how. A link to another site does not by itself mean we back that site or its owners, unless we say so on our store.

Children

Our store is for adults aged 18 and over. It is not for children. We do not knowingly collect data from children under 18. Nor do we knowingly collect it from anyone under the legal adult age where they live. If you are a parent or guardian and your child gave us data, contact us and ask us to delete it. As of the date this policy took effect, we do not know of any case where we “sold” or “shared” data about anyone under 16. (These words have special legal meanings, explained under “Your rights and choices.”)

Safety and how long we keep data

No security system is perfect. We can’t promise “perfect security.” Data you send to us may not be safe while it travels. Please don’t use unsafe ways to send us private or sensitive data.

How long we keep your data depends on why we need it. For example, we may need it to keep your account open or to run our store. We may also need it to follow the law, settle disputes, or enforce our deals and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. These rights have limits. They may apply only in some cases. The law sometimes lets us say no to a request.

Right to know and access. You can ask to see the data we hold about you.
Right to delete. You can ask us to delete data we hold about you.
Right to correct. You can ask us to fix data about you that is wrong.
Right to a copy you can move (portability). You can ask for a copy of your data. You can also ask us to send it to another firm. Some limits and exceptions apply.
Right to opt out of sale, sharing and targeted ads (Do Not Sell or Share My Personal Information). Some state laws, such as in California and Colorado, use the words “sale” and “share” in a broad way. They can include giving data to other firms for things like ads. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your data. You may also be able to opt out of “targeted advertising.” That means ads picked for you based on what you do across different websites. You can opt out on our Your Privacy Choices page.
Global Privacy Control (GPC) is a setting in some browsers. It tells websites that you want to opt out. If your browser sends a GPC signal, then depending on where you live, we will treat it as an opt-out request for that device and browser. If we can link that device to a Shopify account, we will apply the opt-out to the account too. Learn more about GPC at https://globalprivacycontrol.org/. We do not respond to other “Do Not Track” signals from browsers or devices.
Choosing what messages you get. If you sign up for marketing emails, you can stop them at any time. Use the unsubscribe link in each email. If we offer text messages and you sign up, you can stop them using the steps in any message. Even if you opt out, we may still send messages that are not marketing. These include messages about your account, your subscription or your orders.

How to use your rights

You can use these rights where our store shows you how. You can also contact us (see “Contact us” below). To learn about your rights over data that Shopify handles, visit https://privacy.shopify.com/en.

We will not treat you unfairly for using any of these rights. Before we act on a request, we may need to check who you are, as the law allows or requires.

Where the law allows, you can name an “authorized agent.” That is a person you choose to make requests for you. We will ask the agent for proof that you gave them permission. We may also ask you to confirm who you are with us directly. We will answer your request in the time the law requires.

Complaints

If you have a complaint about how we handle your data, please contact us. Depending on where you live, you may have the right to appeal our decision. To “appeal” means to ask us to look at our decision again. You can do this by contacting us. You may also be able to complain to your local data protection office or your state attorney general.

Data sent to other countries

We may move, store and use your data outside the country where you live. Sometimes we may move data out of the European Economic Area or the United Kingdom. If we do, we will use approved legal safeguards.

One example is the European Commission’s Standard Contractual Clauses. These are approved contract terms that protect data. The UK has its own versions. We won’t need these if the country that gets the data has been officially found to protect it well enough.

Changes to this policy

We may update this policy from time to time. For example, we may update it when the way we work changes, or for legal or business reasons. We will post the new version on this website. We will change the “Last updated” date. We will also give any notice the law requires.

Contact us

You may have questions about this policy or how we handle your data. Or you may want to use any of your rights. If so, email us at support@trywillomd.com. You can also write to us at Alderion LLC, 412 W 7th St, Clovis, NM 88101, United States. Alderion LLC is responsible for your data under this policy.