Shipping policy

Last updated: November 10, 2026

This policy explains where we ship, when your order leaves us, how long delivery usually takes and what to do if something goes wrong. WilloMD is run by Alderion LLC.

Where we ship

We ship to addresses in:

all 50 US states, including Alaska and Hawaii, and Washington, DC;
US military addresses (APO, FPO and DPO);
American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the US Virgin Islands;
the Federated States of Micronesia, the Marshall Islands and Palau.

We also deliver to PO boxes.

Processing

We prepare and ship your order within 1–2 business days. Business days are Monday to Friday, except public holidays.

Delivery times and costs

Once your order has shipped, it is usually in transit for:

Method	Time in transit, after your order ships	Cost
Standard	3–5 business days	Free on 2+ bottles or orders over $60. Otherwise $4.97
Express	1–2 business days	$9

Transit time is added to the 1–2 business days we take to process your order. So, from the day you order, Standard usually takes 4–7 business days in total and Express usually takes 2–4 business days in total.

These are estimates, not guarantees. Carriers can be delayed by weather, busy seasons or other events outside our control.

You choose your method at checkout and see the cost before you pay.

Tracking your order

When your order ships, we email you a tracking link. Our Track Your Order page shows where to find it.

Wrong address

Please check your address at checkout. If it’s wrong, email us right away. We can change it until your order ships.

Lost, late or stolen packages

If your order hasn’t arrived by the end of its delivery estimate:

Check the tracking link in your shipping email.
If tracking says it was delivered, check with neighbors, your mailroom and any safe place at your address.
Email us your order number. We will look into it with the carrier and tell you the next steps.

This doesn’t affect your rights under the law.