Refund policy

<p>Last updated: November 10, 2026</p>
<p>WilloMD is run by Alderion LLC. This policy explains our 90-Day Money-Back Guarantee, what to do if something arrives damaged or wrong, and how to change or cancel an order.</p>
<h2>Our 90-Day Money-Back Guarantee</h2>
<p>Do the full 90 days. If your wart, corn or callus isn’t gone, you don’t pay.</p>
<p>Here is what that means. If you’re not happy within 90 days, email us and we will refund you. You don’t send anything back. Opened or empty bottles are fine.</p>
<h2>When the 90 days start</h2>
<p>The 90 days start on the day your first order is delivered.</p>
<h2>How to claim</h2>
<ol>
<li>Email <a href='mailto:support@trywillomd.com'>support@trywillomd.com</a> within 90 days of your first delivery.</li>
<li>Put your order number in the email. If you can’t find it, give us the name and email address you used to order.</li>
<li>We reply within 1 business day to confirm your claim.</li>
</ol>
<p>You don’t need to return anything.</p>
<h2>What we refund</h2>
<p>We refund everything you paid for the orders delivered to you in those 90 days, including shipping.</p>
<h2>How and when you get your money</h2>
<p>We refund your original payment method within 5 business days of approving your claim. Your bank or card company may take a few more days to show it.</p>
<h2>One guarantee claim per household</h2>
<p>The guarantee is limited to one claim per customer or household. This limit applies only to the guarantee. It does not limit replacements for damaged or wrong items, or any of your rights under the law.</p>
<h2>Damaged, wrong or leaking items</h2>
<p>If your bottle arrives damaged, wrong or leaking, email us your order number and a photo. We will send a free replacement. You don’t need to send anything back.</p>
<h2>Lost or missing packages</h2>
<p>If your package doesn’t arrive, email us your order number. We will look into it with the carrier and tell you the next steps. This doesn’t affect your rights under the law. Our <a href='/policies/shipping-policy'>Shipping Policy</a> explains delivery times and what to check first.</p>
<h2>Changing or cancelling an order</h2>
<p>You can change or cancel an order until it ships. Email us as soon as you can. If we cancel it before it ships, we refund you in full. Once an order has shipped, we can’t change it or call it back, but the guarantee still applies.</p>
<h2>Subscriptions</h2>
<p>We don’t offer subscriptions yet. Every order is a one-time purchase, and we won’t charge you again unless you place a new order. Before we offer subscriptions, we will publish full subscription terms, including how to cancel.</p>
<h2>Your rights</h2>
<p>This guarantee is in addition to your rights under the law. It does not replace or limit them.</p>
<h2>Contact us</h2>
<p>Email: <a href='mailto:support@trywillomd.com'>support@trywillomd.com</a><br>Mail: Alderion LLC, 412 W 7th St, Clovis, NM 88101, United States<br>We reply within 1 business day.</p>